About Us
I started my company in October 2021 after having a break off of school. During my free time and a lot of thinking I came to the conclusion that I’m going to start a small business. I chose candles, because I’ve always had thing for them. Like who doesn’t enjoy the comfort of lighting a candle and relaxing with a good clean smell. But I thought lets make these candles “Different” the type you don’t see in stores. And that is my goal.
It truly feels like a dream come true to work hard on myself and my brand and handmade majority of my products. I want everyone to feel empowered and excited when they receive and use my products. I work super hard on ever little detail down to the packaging to the product its self and so forth. I’m a one women show and tho it may not be the easiest at times it really is my dreams come true and I know 16 year old me would be so proud and happy. When you receive a product from me you receive a piece of me and something I worked hard on and created from nothing. I hope you enjoy my products just as much as I enjoyed making them.
XOXO Rich Candle Love, Carolyne N
Returns/Refunds/Exchanges
RETURNS
At this time, only items damaged during shipping are eligible for a return or refund. Please note that you will be responsible for all return shipping charges. A trackable method is highly suggested for all returns.
To return an item, please email at richcandlelovecn@gmail.com with an image of the damaged item and a subject line titled
"RETURN: Order #xxxxxx".
REFUNDS/EXCHANGES
After receiving your return and inspecting the condition of your item, your return or exchange will be initiated. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.